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PartySuppliesDelivered.com Frequently Ask Questions

 

Frequently Asked Questions

Shipping Your Order

How much will it cost to ship my order?

Enjoy free Economy shipping on all orders over $75. Simply add merchandise to your shopping cart and the “Shipping Calculator” at the bottom of your cart will display the prices of all shipping options. Or check out our shipping page to learn more.

How long does it take for my order to arrive?

No longer than 3-6 business days. We offer a variety of shipping options that are guaranteed to arrive before your event. Please visit our shipping page to learn about pricing and delivery times.

Can you ship outside the Continental United States?

Yes, but only to Alaska and Hawaii, currently we still do not ship to; APO/FPO locations, Puerto Rico, Canada or other international locations.

 

Ordering and Payment

What credit cards do you accept?

We accept credit and debit cards with the Visa, MasterCard, Discover or American Express logo. Ordering on this website with a credit/debit card is the quickest way to receive your merchandise.

May I pay with PayPal?

Yes We do accept PayPal as a payment option, simply click on the "pay with PayPal" link in your shipping cart to use this option.

May I pay with a purchase order?

 Not at this time. Currently all orders must be paid with a credit card or PayPal.

May I place an order via fax or postal mail, and pay with a check or money order?

Not at this time. Currently all orders must be paid with a credit card.

Pricing, Discounts & Donations

What if I find the item cheaper elsewhere? Do you offer a price match guarantee?

Yes, we offer a price guarantee. We know we have great prices, but if you manage to find a lower price for any item on our website, simply send us an email. We will beat that price! You will receive a lower price quote via email as well as instructions on how to order at this lower price. We will apply your discount before we charge your card (for this reason, all price match inquiries must be made before placing an order). Unfortunately we cannot honor any price match requests after an order has been placed due to constantly changing online prices.

Our price policy applies to the total price of your order (merchandise + tax + shipping), so do not be fooled by sites that seem to have great deals but then charge outrageous prices for shipping! If you consider all this, our total price will almost always be lower!

Please keep the following in mind:

  • The competitor must have the item in stock and ready to ship (most of our items ship the same business day when ordered before 2PM ET)

  • The item must be in new condition and exactly the same as ours

  • Price matching will be based on total cost, including item price, shipping price, and tax (we only charge tax on MA, MI, UT and NC orders)

  • This form must be submitted before you place the order. We cannot issue price match refunds on orders already placed

  • Please allow us up to 2 full business days to research your request. If your order must ship in less than 2 full business days, there isn't time to research your request

  • The order must be made with a credit card within 3 business days of receiving our lower price quote

To submit a price guarantee request, please email the following information to Sales [at] PartySuppliesDelivered.com:

                Link to the item on our website

                Link to the item on the competitor’s website

                Link to the competitor’s shipping rates

 

I am ordering a large quantity of an item. Can I get a custom price quote or discount? Do you have wholesale prices?

Yes, we offer discounted pricing for large orders. If you order $500 or more worth of the same item OR 500 pieces or more of the same item, we can attempt to offer a discount.

We don't use predefined priced lists; rather, we will quote this based on your particular needs. Please allow us two full business days so that we may thoroughly research your request and give you the best pricing possible. Generally we will have an answer for you the same day but sometimes it takes a little more time. If you need the order to ship in less than 2 business days, you will need to pay regular price online or over the phone.

Any quoted price is only available when you order with a credit card. Additionally, these quoted discounts are only valid for 7 days and are non-returnable. 

To submit a quote request request, please email the following information to Sales [at] PartySuppliesDelivered.com:

  • Your name

  • Your email address

  • Your phone number

  • Date that you need the item by

  • Destination zip code

  • Item number and name

  • Quantity of item you are interested in

 

I am planning on placing a large order; can I get a sample of the item first?

To help keep our prices low, we do not send free samples. However, you may place an order for that item online at anytime. And if after you receive the "sample" you decide to place a larger order, we will refund the Standard shipping price of your first order.

When you place the larger order, simply email both order numbers (the "sample" order and the larger order) to Service [at] PartySuppliesDelivered.com so we can process the credit.

I am hosting a charity event or fundraiser; can you make a donation?

At this time, we are unable to provide a donation. Our current charitable partners are the Karmanos Cancer Institute and the Michigan Humane Society.  You can learn more about our relationships with our charities here: http://www.partysuppliesdelivered.com/social-responsibility.html

Order Status

Has my order shipped? How do I check my order status?

You can easily check you order status here.

Please note it may take a few hours for your order to be available on our online tracking system. This system updates nightly at 8 PM Eastern. It is the same information available to customer service.

Why didn't I receive my order receipt email or email from customer service?

If you have not received your email from us, please check your spam folder. Our emails come from a few addresses such as @PartySuppliesDelivered.com, @US-Mattress.net and Mattress USA (our parent company). Please search your mailbox for email from these addresses. We have noticed that Yahoo mail and Gmail are particularly sensitive to this email address.

Can I cancel my order?

We aim to ship most in-stock orders placed before 2PM ET the same business day. In order to meet that goal, we begin fulfilling each order almost immediately after it is placed. Therefore orders can only be cancelled if something is able to be stopped.

Tax Concerns

Will I be charged sales tax?

One of the great benefits of shopping with PartySuppliesDelivered.com is that most people will not have to pay sales tax. Only orders shipping to MA, MI, UT and NC are charged tax.

If you’re shipping to one of those states, but your organization is tax exempt we can honor the exception if you provide documentation before you place the order. To place a tax exempt order please:

Fax your tax exempt certificate to (810) 355-7021, Attn: PartySuppliesDelivered tax exceptions.

Mail it to:
PartySuppliesDelivered.com
Attn: Tax Exception Processing
1289 Rickett Rd
Brighton, MI 48116

Call 800-227-0056 to place your order. Please note tax exempt orders cannot be placed on our website. If your shipping address is in MA, MI, UT or NC and you place your order online, you will be charged tax. If this happens, we are unable to refund tax charges.

 

How can I get a pro-forma/quote/estimate?

The quickest way to receive a pro-forma or quote is to add items to your shopping cart and select the desired shipping method. This will give you an itemized list with a grand total (including shipping) for your records.

 

Shopping Our Web Site

What if you don't list the item I need?

Everything we carry is available on our website. If it's not on our website, we don't sell it yet.

Do you have a catalog?

Not at this time. Instead, we are focusing all our effort on bringing you the best website possible. If you are having difficulty finding what you need, please contact us.

If an item is shown in multiple colors or if it comes in an assortment, can I choose which colors I want?

Unfortunately no. To guarantee that all of our customers receive the item as listed we can only send full assortments.

Can PartySuppliesDelivered imprint or customize a product?

No. We do not do any customization. The product comes as pictured.

How can I tell if an item is in stock?

Most items are in stock and ready to ship. Right next to the quantity you want to add to your cart is a graphic that will tell you if an item is in or out of stock and how many pieces are available of the item. This number is updated every 24 hours and is not in real time.

Can young children use your products?

Children should be at least 6 years old before using our products. Many items have small or removable parts young children could mistakenly swallow.

Children under eight (8) years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.

What do you do with the information you receive from me when I place an order?

Please read our Privacy Policy to learn what information we gather and how it is used.

No Questions Asked Returns

How do I return something?

Most items can be returned to us up to 30 days from the date your order ships-No questions asked! Since many of our products are very seasonal, we cannot accept returns after 30 days.

Simply include a copy of your invoice with your return and send it to:

PartySuppliesDelivered.com
Attn: Returns
1289 Rickett Rd
Brighton, MI 48116

Ship the package back to us at your cost using the shipping method of your choice. We suggest you use a shipping method that provides a tracking number. Under no circumstances should you "refuse" delivery of a package or tell the driver to "return to sender." Doing so will result in a return shipping charge of $12.95 and up to a 40% restocking fee.

As soon as we receive your package, provided it's in sale-able condition, we will immediately process your refund and credit your account for the purchase price of the returned product.

Unfortunately, we're unable to accept returns on items that can't be resold. You wouldn't want to receive merchandise that was already used! These items include:

  • Items used in the mouth or on the lips

  • Items worn on the body such as a hats and hula skirts

  • Candy and food products

  • Glow stick and necklace products

  • Special orders (orders that received special pricing from a sales rep)

  • Sale Items

However some items are individually packaged or wrapped. If the item you wish to return arrived to you in a wrapper and is still in the wrapper (meaning, it was not used) it may be returned (except candy. We can never accept a return on candy and food products because that is unsanitary).

Please note, we do not refund the original shipping charge or pay for the return shipping.

Of course, if your purchase is defective, or if we shipped the wrong item, we will gladly send you a replacement; free of charge. Please contact us.

Please ensure that your shipping address is complete and correct. If a package is returned to PartySuppliesDelivered.com due to incomplete or incorrect address information or because of unsuccessful delivery attempts, a restocking fee of up to 40% of the returned merchandise total may be charged.

I just returned my order. When will I get my refund?

Please allow 3-5 business days for your return to reach our warehouse. We will then process your return in 2-3 business days. So please expect your credit card refund in about 5-8 business days.

You should see this credit appear on your account within 3-6 business days. This processing time varies by financial institution. If you have questions about the amount of time it will take for the refund to post to your account, or if you don't receive the credit within 6 business days, please contact your credit/debit card bank.

I received the wrong items, damaged items, or something is missing from my order. What should I do next?

We're so sorry if we sent you the wrong products, damaged items, or if something was missing from your order. Please email us.

In your email please tell us the following:

  • Your name and order number (order number is located in the top right corner of the printed receipt or in the subject line of any email).

  • The item number and quantity of what was missing or broken.

  • If you received the wrong item, please tell us the item number you received. Use the search function at the top of the page to search for the item.

  • To help us correct your order efficiently let us know if you would prefer a refund or replacements.

  • If you want replacements, when do you need them?