Costumes Return Help
Most of our products are backed by our Hassle Free Returns guarantee and can be returned at any time before the holiday they are intended for. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
Simply include a copy of your invoice with your return and send it to:
1289 Rickett Rd
Brighton, MI 48116
Ship the package back to using the shipping method of your choice. We suggest you use a shipping method that provides a tracking number. Under no circumstances should you "refuse" delivery of a package or tell the driver to "return to sender." Doing so will result in a return shipping charge of $12.95 and up to a 40% restocking fee. An incomplete address or undeliverable address that is returned to us is also considered refused.
The following items are NEVER
- Costumes that have been worn, used altered or not in original packaging.
- Undergarments, socks and stockings (unless in factory sealed packaging).
- Wigs, beards, facial hair or any other artificial hair including (unless in factory sealed packaging.)
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.
If you have any additional questions prior to returning your item please feel free email us.